How to Deal with Difficult People and Have Constructive Conflict
Life and relationships aren't always perfect. Take a minute to think of some difficult people you have to deal with in your life? These may be people you work with, the in-laws that come to town throughout the year, or your neighbor who can’t seem to take a hint. For whatever reason, you're just not jiving with these people.Do you flee? Or, do you get flexible and learn to interact?Tips to dealing with problem people
- Learn to recognize different personalities
First and foremost, we must develop self-awareness about our own personality tendencies. Are you more aggressive or passive? Are you more of an introvert or extrovert?Once we know our personality tendencies we can learn to recognize other peoples’ personalities and adapt and interact in a more effective way.
When we are dealing with different people it requires we approach them in the way they want to be treated. Some people need more detail and clarity in communication. Some people are very direct and just want the facts, and others are more focused on relationships.Consider how you can communicate verbally and through body language in the most effective way with these different types of people to build rapport and make them feel understood.
When we know who we tend to have conflict with and what it is that leads us to get frustrated, we can begin to be more proactive. We can learn to deal with this person more effectively by managing our own emotions and not be the target of their drama and unrest.
A great way to deal with people more effectively in any relationship context is to focus on their positive qualities and to help them accentuate these when you can. Give people compliments, offer them recognition, and help them to use their strengths. We can empower others instead of knocking them down, and by doing so have a more positive influence and interaction.Just because you apply these ideas doesn’t mean that people will always respond in a positive manner. The only person you have control is yourself, so to make sure that an unhealthy conflict doesn’t ensue work to build these traits.
- Availability: Accept full responsibility for your thoughts, feelings, actions, values, and perceptions that you contribute to the conflict.
You’ll know you’re on the right track when the following ideas are present.
Conflict is constructive when:
- It opens up issues of importance, resulting in their clarification.
- Results in the solution of problems
- Increases the involvement of individuals in issues of importance to them
- Causes authentic communication to occur
- Serves as a release to pent-up negative emotions
- Helps build cohesiveness among people, and allows them to learn about each other
- Helps individuals grow and learn to become better in the future
- We can learn a lot about ourselves and grow as a person when we work through conflict. It can also open up new possibilities and allow us to think differently about our beliefs and expectations.
![]() | Written on 1/28/2012 by Joe Wilner. Joe Wilner is a coaching and writer who manages www.shakeoffthegrind.com, where he inspires and empowers people to live a full, meaningful, and thriving life. You can also follow him on Twitter at @shakethegrind. | Photo Credit: spaceamoeba |

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